Data Protection

Address:                                             Familie Moncher; Am Kirchwald 303; 6100 Seefeld

Editor und Domain Owner:       Familie Moncher - Tel. 0043(0)664 51 63 367

 

Other personal data you provide or a third party provides with your consent, or data that is otherwise permitted at the time you initiate the agreement, throughout the contractual relationship (e.g., when the guest card is issued), or for the purpose of complying with statutory regulations: Date of birth or age, marital status, gender, profession, identification card details, bank account information, signatory or representative authority, contractual obligation, cancellation deadlines, or other personal information you have provided yourself.

 

Use of processors

Protecting your data is very important to us. Even if we use a processorAuftragsverarbeiters (Firma Feratel - Gästeverzeichnis nach § 19 MeldeV) we ensure that the data is processed within the European Union.

 

1. Reservation Data

 

1.1. Reporting Requirement

Pursuant to the Austrian Reporting Law you are required to provide us with the data specified in § 5 and § 10 of the Reporting Law. This relates to the following data: Name, date of birth, gender, nationality, country of origin, address plus postal code and - for international guests - type, number, issue location and issuing authority of a travel document, and also the date of arrival and departure.

 

1.2. Guest Registry

Owing to our legal obligation arising from § 19 of the Reporting Law-Implementation Order, we shall maintain this data in a Guest Registry and save it for a period of 7 (seven) years, unless it is needed for a longer period of time for other purposes which are named in this Data Protection Statement.

The Guest Registry shall be maintained by us in electronic format, and for this purpose we shall transfer the data to an IT services provider. The data shall thus be saved locally. No transmittal into a third country shall occur.

 

1.3. Transmittal of Data

The data categories of “arrival” and “departure,” linked with the country of origin, shall be transmitted to the community where the hospitality company is located, in accordance with § 6 of the Tourism Statistical Order. Also, aggregate data regarding the total number of overnight stays and total number of persons obligated to pay the room tax shall be provided to the Tourism Association of Seefeld, where we are members, and/or to the community. This shall be handled on the basis of § 19 of the Tyrol Accommodation Law.

 

1.4. Legal Basis for Data Processing

Data processing pursuant to the above Sections 1.1 to 1.3 shall be based on Art. 6 para. 1 lit. c of the DSGVO.

 

1.5. Additional Data Transmittal to the TVB/Municipality

In addition, we shall provide your postal code and year of birth (in a pseudonymized and/or anonymized form) to our municipality and to our TVB for statistical purposes in order to prepare and evaluate the origin and age statistics by the Tourism Association (TVB). This transmittal is based on Art. 6 para. 1 lit. e (transmittal in the public interest) and lit. f (predominate lawful interest) DSGVO. However, you may file an opposition at any time for reasons relating to your particular situation (Art. 21 para. 1 DSGVO).

 

2. Guest Card

2.1. General Information

You are entitled to obtain a guest card. The guest card grants the owner benefits and/or services at various companies in the region (e.g. reduced admission fees). The guest card is valid for the period of your visit.

 

2.2. Issuance of the Guest Card

The guest card will be issued and validated by the accommodation provider solely at your request. It will be issued according to the Guest Card system employed by the TVB and/or by the accommodation company, either in the form of an electronically generated guest card,

a Guest Card issued on your cell phone or a copy of your reservation slip.

 

2.3. Processed Personal Data

The following personal data, obtained from the reservation data (see Section 1 above) will be processed both for the electronically generated, and also for the cell phone-provided Guest Card: First and last name, date of birth, country of origin/postal code and the date of arrival and departure. If the Guest Card is issued in the form of the “reservation slip,” then it will contain the information required by § 5 in connection with § 9 of the Reservations Law (see Section 1.1 “Reservation Data”). In this case, no electronic processing will be performed relating to the Guest Card.

 

When using the Guest Card, the following additional personal data will be processed: Data relating to the frequency of use of the particular card, service requested, reservations, transaction logging, reference to the reservation data and accommodation company.

 

This data is required firstly to verify your identity and secondly to verify the validity of the Guest Card for the particular service requests, and if necessary, to allow invoicing of the benefits between the service providers, the TVB and any accommodation companies involved.

 

2.4. Legal Basis for Data Processing

Processing of the data for purposes of the Guest Card shall proceed pursuant to your consent (Art. 6 para. 1 lit. a DSGVO). Your consent can be withdrawn at any time by giving oral or written instructions to the accommodation provider at the email address anemone@moncher.at.

 

2.5. Operation of the Guest Card System

The Guest Card System is operated by the local tourism association (TVB). In addition, local accommodation operators and local companies (service providers) are involved. The data that is processed for the Guest Card will be deleted after 48 (fortyeight) months, unless additional retention is necessary for other lawful purposes (e.g. reporting requirements).

 

2.6. Receivers of the Data

Data processed for purposes of the Guest Card will be provided to the local Tourist Association for invoicing to the service providers and/or accommodation operators.

The individual service providers who provide beneficial services based on the Guest Card, likewise will receive the data, provided you have used the Guest Card services provided by these companies.

To claim the benefits, you must present the particular Guest Card on which the data is recorded, and thus disclose the data to the service provider. The company will then check whether the card is (still) valid, usually by reading the bar code on the Guest Card and by transmitting the bar code data to our IT services provider. At this time personal data will be transmitted to the company, in particular also your identity data (to verify your identity and date of birth).

If the Guest Card has been issued in the form of a reservation slip, then its validity will be checked based on the copy of the reservation slip.

 

3. Other processing of your data

Basically, we only process those data which is absolutely necessary for the conclusion of the contract or for the fulfillment of the contract. If you have also given us the appropriate consent, we will process your data in such a way that we will provide you with information about our services until further notice. In doing so, we use the following communication channels, if you have given us this: Phone, Email, SMS, Post or Social Media Channels.

 

4. Data deletion

Your personal data will be deleted if they are no longer necessary for the fulfillment of the purpose for which they were stored - usually after 7 (seven) years - or if the storage becomes inadmissible for legal reasons.

Instead of a deletion, anonymization of the data can be made, which means that any personal reference is irretrievably removed.

 

5. You have the following rights in regards to the processing of your data:
 

5.1. Right to information

You have the right to know if we are processing your data and to what extent.

 

5.2. Your rights

In principle, you have the rights of information, correction, deletion, restriction, data portability, revocation and opposition. If you believe that the processing of your data violates the data protection law or if your data protection claims have otherwise been violated in a way, you can complain to the supervisory authority. In Austria, this is the data protection authority (Datenschutzbehörde).

 

5.3. Right of appeal

If you believe the processing of your personal data violates the Austrian or European Data Protection Law, please contact us to clarify any questions you may have. Of course you have the right to file a complaint with the Austrian Data Protection Authority or a regulatory authority within the EU.

 

6. Confirmation of identity

To protect your rights and your privacy, we are entitled to request proof of identity in case of doubt.

 

7. Overuse of rights

If you claim that one of these rights is manifestly unfounded or particularly frequent, we are entitled to demand a reasonable processing fee or refuse to process the application.

 

8. Compulsory participation

Within the scope of obligations to cooperate we are obliged to provide data according to the legal regulations (for example BAO, registration form, ZPO, StPO, ...) on request.

 

9. Duration

This privacy policy applies from 25 May 2018 and supersedes the existing privacy policy.